Terms & Conditions

Terms & Conditions

At McKerr Home & Garden Ltd we pride ourselves in delivering outstanding customer care, reflecting our ethos as a family run business. It is our aim to provide customers with a friendly, efficient and helpful service. We would like our customers to be confident in the knowledge that we treat everyone, as we would like to be treated. We hope that you will be satisfied with your shopping experience and we would gratefully receive any comments you may have of how we could improve our service to you. Email us at info@mckerr.co.uk

By ordering any product from McKerr Home & Garden Ltd you are accepting the terms and conditions outlined below. These terms and conditions may be changed without any prior notification; any changes will be displayed on this page. Please note that our terms and conditions do not affect your statutory rights. McKerr Home & Garden Ltd is a UK based company and we comply with UK Consumer law. This includes the Distance Selling Regulations, If you change your mind about your purchase you can request a refund/replacement within 14 days of receipt. Goods must be returned to us in the condition they were received by you – unused and unopened in their original packaging and in condition suitable for resale as new. In accordance with the Consumer Contract Regulations Act 2013.

 

Prices

The price you pay is the price displayed on the website at the time we receive your order. The following exception applies:

While we try to ensure that all prices on our website are accurate, errors may occur from time to time. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you decide to cancel and have already paid for the goods, you will receive a full refund.

All prices on our website are inclusive of VAT (Value Added Tax), charged at a rate of 20%. The prices do however exclude delivery charges, unless expressly stated otherwise. We will maintain our prices as long as possible. However, if unavoidable costs are incurred, we do reserve the right to charge the prices ruling at the time of despatch.  We will inform customers of this change prior to despatch. Our Company VAT number is GB 366 495 413

Payment Methods and Security

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Please note that goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

We accept most major credit cards for online purchases and also PAYPAL. If you wish to pay by another method you are welcome to place your order over the phone. 

Your details are safe with us; we aim to ensure total confidentiality. Your details will never be passed on to any third parties and SSL encryption protects your details on secure servers. Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products. 

Stock Availability

It is possible to order products that are not currently in stock, an accurate indication of delivery time is given when you view such a product on our website, alternatively you can call to check the likely delivery schedule (028 3834 3021). If there is going to be an extra delay in delivery we will contact you to inform you and give you the option of cancelling your order. If you would like to order something that is not listed on our website don’t hesitate to contact us and we’ll do our best to find it for you. If we cannot source an item you have ordered we will contact you to let you know.

Site Usage and Copyright

McKerr Home & Garden Ltd disclaims damages of any kind; compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to the use of this site.

All pictures, material, code and descriptions are the property of McKerr Home & Garden Ltd. It may not be copied or used without the express permission of these parties.

Shipping

Shipping is charged on all consignments at the current rate. Note: All mail orders will require a signature on delivery.

Claims, Shortages

Notification of damage or shortages must be made to McKerr Home & Garden Ltd within 2 days of receipt of goods.